FAQ

 General

What is e-storage?
e-storage is a virtual library in your pocket that comprises of the online storage service for you to store, access and share huge files from any Internet-enabled devices and the backup solution that allows you to back up and synchronize important files and data onto the remote storage space. You can also have mobile access via e-storage mobile app where you can backup and restore contacts over the air.
How do I access e-storage?
You can access e-storage through any web browser, the mobile app e-storage for iOS and Android mobile, or the StorageSync client. You can also use WebDav to create web folder in your desktop.
How much storage space do I get?

It depends on the storage service that you have subscribed to.

For Flexi users who have signed up for e-storage GO services, you’ll get:

  • 100MB for e-storage Go 100MB
  • 1GB for e-storage Go 1GB
  • 10GB for e-storage Go 10GB
  • 50GB for e-storage Go 50GB
  • 100GB for e-storage Go 100GB
  • 300GB for e-storage Go 300GB
  • 500GB for e-storage Go 500GB
  • 1TB for e-storage Go 1TB

For more info on e-storage Go price and plans please see Package.

For TM users who have been subscribing to TM broadband services that come with complementary e-storage services like OIAB Basic, UniFi Biz, Soho Fixed IP, you may check your e-storage space from your TM registration and subscription details.

What is the Company Share folder?

The Company Share folder is the shared folder where you can share files and folders among colleagues within the company.

This folder is available to all enterprise online storage users.

What is the Private folder?
It is the folder where you manage all your private files and folders. You can backup your personal documents, photos, contacts and other personal files in this folder.
How tough is the learning curve?
It is very easy to start using e-storage. The Web User Interface is designed in such a way that it is very user friendly and intuitive to the user. In addition, there is always the Online Help Guide and Video Tutorial to assist you.

 Account

How do I subscribe to an e-storage account?

You can sign up and subscribe for an e-storage GO account here.

If you are a TM user who already has an account with TM, you can subscribe to e-storage service via TM self-care portal.

How do I sign up for an e-storage trial account?

You can sign up for a 30-day free trial account here.

You’ll just need to provide your email address and mobile number, and follow the instruction given to activate your trial account.

I am an existing subscriber of TM dial-up or Streamyx. How do I subscribe to e-storage services?
TM user can login to their self-care portal and subscribe to the e-storage service from the control panel.
How much does e-storage cost?

All user guides, the e-storage mobile app for iOS and Android and the StorageSync software for Windows, Linux and Mac are free for download.

For TM users who are entitled to e-storage services with the subscription to TM broadband services like OIAB Basic, UniFi Biz, Soho Fixed IP, since your e-storage account is a complementary service from TM broadband, it is free and we will not bill you for any charges.

For Flexi users who have signed up for e-storage GO services, the cost of your e-storage service is:

  • e-storage Go 100MB- yearly subscription for RM12
  • e-storage Go 1GB- yearly subscription for RM36
  • e-storage Go 10GB- yearly subscription for RM360
  • e-storage Go 50GB- yearly subscription for RM720
  • e-storage Go 100GB- yearly subscription for RM1,080
  • e-storage Go 300GB- yearly subscription for RM2,484
  • e-storage Go 500GB- yearly subscription for RM3,240
  • e-storage Go 1TB- yearly subscription for RM5,400
How many users that I can create for my e-storage account?
You can create up to 5 users (including the admin account) for your e-storage account.
How do I login with my e-storage sub account?

When you create a sub user under your e-storage account, you can give it a username, for example david.

Let say your e-storage account ID is abcompany. Then the login for your sub user will be [your e-storage id]-[sub username], which is: abcompany-david.

Can I delete the sub users under my e-storage account?

Yes. You need to login as the admin account to do so.

Once you have logged in, go to Manage User. On the user list, look for the user that you wish to delete and click the [Delete] button.

Can I subscribe to additional user accounts for my e-storage account?
The option to subscribe to additional user accounts is not available at the moment.
Can I adjust the Company Share space?

Yes. You can change your Company Share space using the admin account.

Go to Manage User, then select the desired space for your Company Share folder and click [Change] to save the configuration.

How can I adjust my Private folder space?

You can change your Private folder space using the admin account.

Go to Manage User. On the "Manage Users" table, click your login name. Change the space at "Disk Space" and click [Update] to save it.

How can I view my account’s expiry?

If you are a Flexi or a free trial user, you can login to your e-storage using the admin account and view your account’s expiry on Manage User.

For TM users who are entitled to e-storage services with the subscription to TM broadband services like OIAB Basic, UniFi Biz, Soho Fixed IP, since your e-storage account is a free and complementary service from TM broadband, your e-storage account has unlimited expiry.

I have lost my e-storage account password. What should I do?

You can reset your account password during login. Click on the [Reset Password] button. Then, key in your e-storage login ID and service and press the [Get Password] button. Your e-storage password will be sent to your alternate email address.

If you are not getting the email with the reset password, please kindly contact e-storage support at info@estorage.com.my.

I could not log in to my e-storage account. What should I do?
Make sure that your login ID, password and service is correct. If you are still unable to login, please send an email to info@estorage.com.my specifying the login error, your login ID, service and e-storage package name.
How can I change my e-storage password?
To change you e-storage account password, first login to your account. Then, go to Settings, Change Password. Enter your current password and the new password. Re-enter the new password and click [Update] to save your setting.

 Web

How do I access e-storage through the web interface?

You can access e-storage web interface via www.estorage.com.my using any web browser by signing in with your e-storage login ID, password and service.

For TM users, you can get your e-storage login details from your TM broadband registration and subscription form.

For Flexi and free trial account users, you will get your e-storage login details during the sign up process and also via email.

How do I upload files?
You can either choose a file and upload by clicking the [Upload] button, or simply drag multiple files from your desktop or local folder and drop them to your e-storage browser.
How do I download files?
Select the file that you wish to download and click the [Download] icon. Or, simply right click the file and select [Download].
How do I create a new folder?
Click on the [Create Folder] button and key in the new folder name. You may key in some descriptions for the folder. Click [Create] to create the folder.
How do I delete files/folders?
Select the files/folders that you wish to delete. Click the [Remove] icon on your right to delete them or right click on the selected files/folders and choose [Remove].
Can I select multiple files and folders at once?
Yes. You can either place checkmarks on multiple files/folders to select multiple items, or drag and highlight multiple files/folders at one time.
What is the Gallery View?
e-storage Gallery View allows you to view your photos and videos in a virtual album. To activate gallery view, simply double click a photo or video in your e-storage.
What is the Clipboard?
Clipboard is a temporary holder of your files/folders before you move, copy or send them. It is a very convenient tool for you to collect multiple files/folders from different folder location before you do an action to them at one time.
How do I add files/folders into Clipboard?
Select the files/folders and drag-and-drop them to the Clipboard. Another way is after selecting the files/folders, right click on them and choose [Add To Clipboard], or click the [Settings] icon on your right and choose [Add To Clipboard].
How do I remove items from the Clipboard?
Open the clipboard and just select the [x] icon to remove any files/folders from clipboard. Note that clicking [x] will not delete any files/folders.
How do I share files/folders to others?

If you want to share files among co-workers within a company, you can upload or move the files to the Company Share folder where all your sub users can access.

Or, you can also make use of the Send File/Folder feature to share your files to your friends or business partners.

How do I send huge files using e-storage?
Select the files/folders that you wish to send and right-click to select [Send File/Folder] (or you can select [Send File/Folder] from the [Settings] icon on your right). Then, key in the email address of your recipient, the subject and message. Key in the number of days for the download link to be available for on [Valid (days)]. Check the checkbox [Notify Me] if you wish to be notified when your recipient accept/reject your files. Click [Send].
Can I send files and folders to multiple recipients using the Send File function?
Yes. Just separate multiple email addresses with comma (,). E,g. azrin@aaacompany.com, david@xyzcompany.com, shila@pqrcorp.com
How do I move files/folders?

Select the files/folders that you wish to move and right-click to select [Cut]. Then, navigate to the destination folder. Right-click on the storage area and select [Paste].

You can also move files/folders of different source folder to one destination folder at the same time by using Clipboard. Select the files/folders and add them to the clipboard. Then, navigate to the destination folder. Click to open the clipboard and click the [Cut] icon.

How do I copy files/folders?

Select the files/folders that you wish to copy and right-click to select [Copy]. Then, navigate to the destination folder. Right-click on the storage area and select [Paste].

You can also copy files/folders of different source folder to one destination folder at the same time by using Clipboard. Select the files/folders and add them to the clipboard. Then, navigate to the destination folder. Click to open the clipboard and click the [Copy] icon.

How do I rename files/folders?
Select the file or folder and right-click to choose [Rename]. Change the name of the file or folder and press [Save].
Can I switch the view mode from Grid to List or vice versa?
Yes. Locate the [View mode:] on the navigation banner. There are two buttons there. Select the first button to view your files/folders in Grid, and the second button to view your files/folders in List.
How do I sort files/folders.

e-storage allows you to sort your files and folders in multiple ways.

  • Default: all folders are place on the top of the list in ascending order, followed by all files in ascending order.
  • Name: arranging files and folders by name in ascending order.
  • Size: arranging files by size from smallest to largest.
  • Date: arranging files and folders by date from oldest to newest.

To sort files/folders by name, date and size in descending order, just switch the view mode to List View, and click on the label (Name, Size, Date).

How do I encrypt files?

Select the files that you wish to encrypt. Click the [Settings] icon on your right and choose [Encrypt], or right click on the selected files and choose [Encrypt]. Enter the passphrase to encrypt your files. Repeat the passphrase for confirmation. Click [Encrypt].

Note that you must remember this passphrase to decrypt the files later.

Can I encrypt a folder?
No. You can however, encrypt all files within that folder.
How do I decrypt files?
Select the files that you wish to decrypt. Click the [Settings] icon on your right and choose [Decrypt], or right click on the selected files and choose [Decrypt]. Enter the passphrase to decrypt your files and click [Decrypt].
How do I scan my files/folders using the AntiVirus Scan?
Select the files/folders that you wish to scan, then right-click and select [AntiVirus Scan]. You can also select [AntiVirus Scan] from the [Settings] icon. Click [Scan] to start the scanning process. You can close the window when the scanning process is completed.
How do I manage my contact files?

If you have backed up your contacts from your iPhone or Android phone, you will see the .vcf files in your Private folder.

To edit the content within the .vcf file, just double click it. You can add more contacts with [Add Contact], rename the contact file with [Rename File], edit specific contact details with the [pen] icon and delete any contact from the list with the [trash] icon. Remember to click [Save] to save the changes on your contact file.

You can undo any deleted contact before saving the contact file. Just click the [restore] icon on the deleted contact.

 Client StorageSync

What is StorageSync?
StorageSync is a software that you can install to provide easy auto backup and synchronization of your files and folders.
Where can I download StorageSync?
You can download it from the Download section or the Backup section on the top menu after you logged in into your e-storage portal. It is available for download for Windows, Mac and Linux operating systems.
How do I install StorageSync?
After you have downloaded the installation file, double click to launch it. Follow the instructions to complete the installation.
Can I install StorageSync if I don’t have an e-storage account?
Yes, it is free for download. However, you will not be able to use it as you are required to log in with an existing e-storage account on the StorageSync client on startup.
Where and how do I start on backing up my files with StorageSync?
The best way to start using StorageSync to backup your files is to watch the flash tutorial. You can also download the user guide for more detailed steps.
How often can I backup my files?
You can set StorageSync to back up your files as frequent as daily. Alternatively, you can also perform backup weekly, monthly or just do it manually.
What are “Local to Remote”, “Remote to Local”, and “Bi-direction”?

These are the options on how you can back up and synchronize your files and data.

  • Local to Remote” basically saves a copy of the file from your local hard disk to the remote storage site, and keeps the copy on the remote storage synchronized according to the your time setting.
  • Likewise, “Remote to Local” saves a copy of the file from your remote storage site to your local hard disk, and keeps the copy on the local hard disk synchronized according to your time setting.
  • Bi-direction” allows both local and remote sites to be synchronized where there are changes on either site.
If I want to delete a file, do I need to delete on both the local and remote storage?

"Delete in destination if not in source" option in StorageSync means it will automatically delete a destination file if that file is not in the source storage. For example, if source is local disk, and destination is remote storage, and if a local somefile.doc is deleted, a remote somefile.doc, if any, will also be deleted by StorageSync automatically when sync take place.

Similarly if source is remote storage and destination is local disk, deletion will be automatic on the local disk.

Since auto deletion should be used with care, the option is off by default. This option is not applicable in bidirectional sync mode.

I have Unicode filenames. Can StorageSync recognize them?
Currently, StorageSync is unable to recognize Unicode filenames. One way to get around this is to replace the filename with an English one.
Why am I receiving log file from StorageSync?

That is because StorageSync wants to keep you updated with all the synchronization, in case if there is any error you should be aware of.

If you do not wish to receive the log files email, you can always turn it off. However, we strongly recommend you to check your log frequently on StorageSync.

How do I encrypt files using StorageSync?
On your StoragSync, select [Tools], then [File Encrypt]. Click [Browse] and select the file that you wish to encrypt. You may browse for more files to encrypt all at one time. After you have load all files, key in the password to encrypt them. Repeat it once more as confirmation. Click [Encrypt].
How do I decrypt files using StorageSync?
On your StoragSync, select [Tools], then [File Decrypt]. Click [Browse] and select the .enc file that you wish to decrypt. You may browse for more files that was previously encrypted with the same password. Then, key in the password to decrypt the files. Click [Decrypt].

 e-storage Mail Archive

What is e-storage Mail Archive?
e-storage Mail Archive is an email archive solution that captures and retains email messages of any business or personal email address as configured by the user.
How do I access e-storage Mail Archive?
Once you have logged in to your e-storage account, go to [Mail Archive].
How do I use e-storage Mail Archive?

You can start by creating an archive profile to fetch and store emails from your email accounts. Before you create the profile, you may need to get the following details from your email service provider:

  • The type of email account (e.g. IMAP, POP3, IMAP SSL, POP3 SSL, Gmail, Hotmail)
  • The incoming mail server address
  • The incoming port number

You can refer to the user guide for e-storage Mail Archive for detailed explanation.

How many email account that I can archive?
You can setup up to 3 email accounts for your archive.
How do I create an archive profile to fetch my emails?

On your Mail Archive, click [Create New]. Then:

  1. Select the type of your account on [Type].
  2. Key in your full email address on [Login].
  3. Enter your email account password on [Password].
  4. Fill in the incoming mail server of your email account (e.g. imap.gmail.com, mail.mycompany.com) on [Server].
  5. You may leave blank for default value for incoming port number on [Port].
  6. Fill in any notes regarding this archive profile on [Remark].
  7. Remember to check the [Active] checkbox.
  8. Click [Update].
My Outlook/Outlook Express/ThunderBird/Apple Mail deletes all my emails after I've downloaded them. What should I do?
You may either set your mail client to not delete the emails after download, or set it to delete emails from server after 1 day.
Mail Archive is not getting my email.

It may take up to 24 hours for Mail Archive to download your emails. Please keep your emails in your Inbox before it is downloaded to Mail Archive.

If Mail Archive is not getting your emails, please check the settings that you have configured, make sure you have entered the correct email, password and server, and click [Update] to see the latest download status.

Can I set the default downloading period of emails on my archive?
There is no option to set mail archive downloading period at the moment.
What will happen when my Mail Archive is full?
Mail Archive will either stop downloading new email or delete the oldest email when your storage is full, depending on your mail archive quota settings.
How do I configure the mail archive quota settings?

On your Mail Archive, click [Manage Quota]. Then:

  1. Choose either "Stop taking new email" or "Delete oldest email" when your Mail Archive disk space is full.
  2. On "Notify me when disk space is about full and other important events", key in your email address and mobile number. You will receive email notification and SMS text on this email and mobile number when your disk space is getting full.
  3. Click [Update] to save your settings.
Can I store my attachment in the email onto e-storage?
Yes. When viewing your email on Mail Archive, click the [Push to e-storage] button when you see the attachment, and it will be stored to the /Email Attachments folder at your e-storage Private disk.
Can I search for emails in my mail archive?
Yes. When viewing the list of your emails, key in a keyword on the [Search] field and click the [Search] button.
Can I sort my emails in my mail archive?
Yes. You can sort the emails by subject, email address, archive date and size. Just click on the top label (Subject, Email, Date, Size) to view the ascending or descending order of your emails.
Can I send out any email from my archive?
Yes. When viewing the email in your mail archive, click the [Send to…] button. Then, key in the email address on the given field and click [Send].
I found that I have accidentally deleted a very important email. Can I restore it from Mail Archive?
Yes, if the email has already been fetched and archive in Mail Archive. Just search for the email, and send it back to your email account.
Can I download all the emails in Mail Archive with my mail client?
No. This is not the right way of doing it. All of your email should have been downloaded from the primary account directly instead.
Can I download all of my Mail Archive and keep a copy somewhere?
There is no option to download all mail archive mails at the moment.
Can I redirect/forward all Mail Archive to another email address?
There is no option to redirect/forward all mail archive mails to another email address at the moment.
Why my yahoo.com emails cannot be archived?
Yahoo mail does not offer POP3/IMAP access to their free webmail service, and thus could not be archived. Paid service offering from Yahoo may have that option available – please refer to Yahoo for more details.
Why my Gmail emails are not getting into the archive?
The download of emails from Gmail may be blocked due to Google’s new security standards. Please refer to Gmail for more details.
I have deleted my Mail Archive account. Can I undo it? I need those emails back.
No. All emails are removed when you delete the profile.

 Email to e-storage

What is Email to e-storage?
Email to e-storage is a simple feature that allows you to receive files from anyone via email.
How do I access Email to e-storage?
You can access this feature by logging in to your e-storage account, then go to [Email to e-storage].
How do I use email to e-storage?

You just need to enable this feature, and then copy the dedicated mail-in address and distribute to your senders. Once the senders send or forward attachments to this mail-in address, the files will be directly uploaded to your Private/Incoming Email Attachments folder.

To know more please refer to the user guide here.

Can I change the dedicated email to e-storage mail-in address?
Yes, you can change to another email as long as it is unique.
How do I change the temporary mail-in address?
On your Email to e-storage, just change the ID in front of @in.estorage.com.my. Click [Update] to save the changes.
Is there any attachment size limit to receive files on my e-storage?
The attachment size is limited to your e-storage quota. As long as there is still sufficient space in your e-storage, you are able to receive the files. You are not able to receive files that have larger size than your available storage size.
What will happen if I am receiving two files with the same filename? Will the older one be overwritten?
No. Files with the same name will be automatically renamed, not overwrite.
I am getting spam from the mail-in address. What should I do?
You may change or randomize the mail-in address to prevent spam and ensure that the email address is not being abused.
Will I receive any emails sent to the mail-in address?
You will only receive the files attached on the email sent to your mail-in address. Email without attachment will be ignored in this case.

 Public Upload

What is e-storage Public Upload?
Public Upload is an easy and hassle-free method for other people such as your business partners, clients or friends to share files to you.
How do I access e-storage Public Upload?
You can access this feature once you have logged in to your e-storage account, at [Public Upload].
How do I use e-storage Public Upload?
Just enable the feature, copy the public URL and distribute to your senders. Your senders can upload multiple files to you by accessing through that URL. Files uploaded via Public Upload will be in your Private/Public Upload folder. Please refer to the user guide for more information.
I have uploaded the wrong file. Can I delete it before confirming the sharing action?
Yes. Just click the [Delete] button of the file you wish to remove from the list.
How do I disable the Public Upload feature?
You can disable the checkbox on “Enable public upload”. You can enable it again anytime in the future.
How large of file size I can share through Public Upload?
The maximum file size for Public Upload is determined by the your e-storage available disk space. As long as the storage space is sufficient, you will be able to receive files from Public Upload.
How do I send the public link to others?
There is a text area available for you to key in email address of the people you wish to share your link to. Separate multiple email address by return, and click [Send email] to send the link.

 Contact Editor

What is Contact Editor?
Contact Editor is an online tool for you to edit the contact details within a contact backup file in vCard format (.vcf), which is previously backed up from your mobile device using e-Contact (for Android) or e-storage (for iOS). This convenient tool is available on your e-storage web portal, which you can access via any web browser.
How do I launch the Contact Editor?
First of all, login to your e-storage web portal. Then, go to [Storage] and access your /Private folder. If you have previously backed up contacts from your phone, you will see a file with the extension “.vcf”. That is your contact backup file. In order to launch the contact editor, just double click on the .vcf file.
How to browse and search for a contact within a contact backup file?
If you have hundreds or thousands of contacts within the .vcf file, you can browse them using the pagination. To search for certain contacts, just key in the contact name in the Search field. The list of contacts will be filtered according to the keyword that you have keyed in.
How to add new contacts into a contact backup file?
Once you have launched the contact editor, you will be able to see a [Add Contact] button on the top left of your screen. Click that button and you can start filling up the necessary information for your new contact. You can add more fields by clicking the [Add] button within the pop-up box and select any field from the drop down menu. Once you have entered all details about the new contact, click [OK]. You can now see the new contact appear in your .vcf file. Remember to click the [Save] button on top to save your .vcf file.
How to edit a contact within a contact backup file?
To edit a contact within your contact backup file, just double click on the .vcf file and launch the contact editor. Then, look for the contact that you wish to edit from the list, and click on the little [edit] icon on its right. A pop-up box with all information about the contact will be displayed. Now you can start editing the details. Once you have edited the contact, click [OK]. Remember to click the [Save] button on top to save your .vcf file.
How to delete a contact within a contact backup file?
To delete a contact, launch the contact editor of the .vcf file. Then, look for the contact that you wish to delete from the list, and click on the little [trash] icon on its right. Note that you still can undo the delete of a contact if your .vcf file is not saved. Click the [Save] button on top to save your .vcf file.
I have accidentally deleted a contact in the .vcf file. Can I undo it?
Yes, if you have not saved the .vcf file. After you have deleted a contact, you can see a small [restore] icon on its right, which if you click it, it will be available in your list again.
How do I exit the contact editor?
To exit the contact editor, just click the [x] icon on top right of your screen.

 Security

How secure is web-based access in e-storage?
The login process is SSL-protected by default, which prevents third party from intercepting and viewing your username and password.
How secure is the StorageSync backup client?
StorageSync is written in-house with customer's concern as top priority. No third-party is involved in its development and thus, it is free from viruses, adware or spyware. StorageSync also comes with SSL options for login and files transfer.
How secure are the files backed-up by StorageSync?

StorageSync is capable of transferring files and login information in SSL mode, thus preventing information from being intercepted during transport. StorageSync is also capable of encrypting files it transfers to the server. Encryption is done on the client’s computer first before transfer is initiated. StorageSync also conveniently decrypts the encrypted files on the client computer, when you transfer them down later.

A password is supplied during encryption and only the same password can decrypt the files again. The encryption algorithm used is CAST5 using 128-bit key length. This is the default algorithm use in the GPG, a cryptographic software tool compatible with PGP.

How secure are the servers?

Multiple servers with firewall are located in TM's highly secured datacenter. Data is redundantly backed up between servers on a daily basis.

Security updates and patches are applied immediately to all software running on the servers to maintain maximum protection from hacking activities.

Is there a way to add extra layer of security to my files saved in e-storage?
You can use the encryption feature on e-storage to encrypt the files as an additional security.
I have personal firewall installed. Will I encounter problems using StorageSync?
As long as the personal firewall is set to allow traffic to go through port 80 (and 443 if SSL option selected), StorageSync will work fine.
How do I perform password protected file sharing?

By using the File Encrypt/Decrypt tool on the client StorageSync and the Send A File function on your e-storage web account, you can share your password-protected files to your friends and business partners. To do so:

  1. Encrypt your files on e-storage with the Encrypt tool.
  2. Send the encrypted files to your friends or business partners. You can inform them the passphrase though another channel (e.g. email, SMS or by phone).
  3. When your friends or business partners receive your files, they can use either the client StorageSync or the GPG tool to descrypt the files with the given passphrase.

 Mobile Apps

What is e-storage mobile app?
e-storage is a mobile cloud storage application dedicated to all e-storage users. The app is available on Android and iPhone, and it is free for e-storage users to download and use. Once you have downloaded and installed the app, you can log in using the same e-storage account id, password and service.
For more info about this app please refer to the FAQ about e-storage App for Android or e-storage App for iOS.
What is e-Contact?
e-Contact is a mobile app for e-storage users to backup and restore their contacts. It is currently available on Android. For more info about e-Contact please refer to the FAQ about e-Contact.

 e-storage App for Android

Where can I download the e-storage app for Android?
You can download the Android version of e-storage app from Google Play for Android.
How do I upload files from my mobile?

To upload files from your mobile, go to the Upload tab. Here, you can either choose to take a photo or video and upload it directly, or select any files from your device Library to upload to your e-storage.

To take a photo or video and upload directly:

  1. Tap [TAKE PHOTO] or [TAKE VIDEO] to switch to the camera mode.
  2. Capture a photo/video.
  3. A default filename is given for your photo/video in the filename field. Touch the field and edit if you want to change the filename.
  4. Then, choose where you want to upload the file. You can either save it in a recent folder, or select a destination folder. You can even create a new destination folder directly.
  5. Tap the [Upload] to upload your file.

To upload files from your device Library:

  1. Tap on the [UPLOAD FILES] button.
  2. Select the files that you wish to upload and click [OK].
  3. Then, choose where you want to upload the file. You can either save it in a recent folder, or select a destination folder. You can even create a new destination folder directly.
  4. Tap the [Upload] button to upload your files.
What is a recent folder in the upload page?

A recent folder is a folder that you have selected for your upload previously. It allows you to choose an upload folder quickly, making it convenient when working with the same category of files.
The recent folder list will keep a maximum of ten recent folders.

How do I change the upload location of my files?

Once you have snapped a photo or video, or selected your files from your device Library, you will come to the “Upload to e-storage” page, where you can change the desired upload destination.

If you wish to save the file(s) to a recent folder:

  1. At the “Upload Location”, choose the [Save in a recent folder] option button.
  2. Tap the folder path box, and you will see a list of your recently selected folders for upload.
  3. Select the recent folder of your choice.

If you want to save the file(s) to an existing folder in e-storage:

  1. At the “Upload Location”, choose the [Save in the following folder] option button.
  2. Tap the folder path box, and you will be navigated to your e-storage root folder.
  3. Select the folder of your choice, and click [CHOOSE].

Once you have selected the desired upload location, click [UPLOAD] to upload your file(s).

Can I upload files to a new folder?

Yes. Once you have snapped a photo or video, or selected your files from your device Library, you will come to the “Upload to e-storage” page. Here, select the [Save in the following folder] option and tap the folder path box to select a folder (if required). E.g. /Private.

Then, on the “Enter a new folder name” field, key in the new folder name that you wish to upload your file(s) to. E.g. Folder1.

Click [UPLOAD] to upload your file(s). Following the example above, a new folder named “Folder1” will be created in your /Private folder, and your file(s) will saved under /Private/Folder1.

How do I delete files/folders using the app?

On the [Storage] module, click [Edit]. Select the files/folders that you wish to delete and tap [Delete].

How do I rename my files/folders using the app?

On the [Storage] module, click [Edit]. Select the file/folder that you wish to rename and tap [Rename]. Click [OK] after changing the file/folder name.

How do I copy files/folders?

On the [Storage] module, click [Edit]. Select the file/folder that you wish to copy and tap [Copy]. Tap [Choose a folder to copy to] and navigate to the destination folder. Click [Choose] to copy the files/folders.

How do I send files/folder using the app?

On the [Storage] module, click [Edit]. Then:

  1. Select the file/folder that you wish to send and tap [Send File].
  2. Enter the email address of your recipient, the subject and the message.
  3. Choose the “Available For” option to determine how long the dropped link will remain available for the user to download.
  4. Check the “Notify Me” option if you want to be notified when the recipient picks up your file/folder.
  5. Tap [OK].
How do I share files using the app?

You can do so by using two methods:

  • Sending your files to others by using the Send File function, or
  • Takes photo/video and upload to the Company Share folder directly.
What is "Contact"?

When you access Contact from the menu bar, you'll be asked to install e-Contact, an optional mobile app designed specifically for you to backup and restore phone contacts.

With e-Contact, you can store a copy of your phone contacts on the cloud and retrieve them easily in case of phone lost or accidental deletion of contacts.

You can save unlimited versions of contact backup files, as long as your storage space allows you so.

 e-storage App for iOS

Where can I download the e-storage app for iOS?

You can download the app from App Store for iPhone.

How do I upload files from my iPhone?

To upload files from your mobile, go to the Upload tab. Here, you can either choose to take a photo or video and upload it directly, or select any photos and videos from your iPhone photo album to upload to your e-storage.

To take a photo or video and upload directly:

  1. Tap [Take a photo or video] to switch to the camera mode.
  2. Capture a photo/video.
  3. A default filename is given for your photo/video in the filename field. Touch the field and edit if you want to change the filename.
  4. Then, choose where you want to upload the file. You can either save it in a recently used folder, or select a destination folder. You can even create a new destination folder directly.
  5. Tap the [Upload] to upload your file.

To upload files from your iPhone:

  1. Tap on the [Choose from Library] button.
  2. Select the files that you wish to upload and click [OK].
  3. Then, choose where you want to upload the file. You can either save it in a recently used folder, or select a destination folder. You can even create a new destination folder directly.
  4. Tap the [Upload] button to upload your files.
What is a recent folder in the upload page?

A recent folder is a folder that you have selected for your upload previously. It allows you to choose an upload folder quickly, making it convenient when working with the same category of files.
The recent folder list will keep a maximum of ten recent folders.

How do I change the upload location of my files?

Once you have snapped a photo or video, or selected photos/videos from your iPhone photo album, you will come to the “Upload to e-storage” page, where you can change the desired upload destination.

If you wish to save the file(s) to a recent folder:

  1. At the “Upload Location”, choose the [Save in a recent folder] option button.
  2. Tap the folder path box, and you will see a list of your recently selected folders for upload.
  3. Select the recent folder of your choice.

If you want to save the file(s) to an existing folder in e-storage:

  1. At the “Upload Location”, choose the [Save in the following folder] option button.
  2. Tap the folder path box, and you will be navigated to your e-storage root folder.
  3. Select the folder of your choice, and click [CHOOSE].

Once you have selected the desired upload location, click [UPLOAD] to upload your file(s).

Can I upload files to a new folder?

Yes. Once you have snapped a photo or video, or selected photos/videos from your iPhone photo album, you will come to the “Upload to e-storage” page. Here, select the [Save in the following folder] option and tap the folder path box to select a folder (if required). E.g. /Private.

Then, on the “Enter a new folder name” field, key in the new folder name that you wish to upload your file(s) to. E.g. Folder1.

Click [UPLOAD] to upload your file(s). Following the example above, a new folder named “Folder1” will be created in your /Private folder, and your file(s) will saved under /Private/Folder1.

How do I delete files/folders using the app?
On the [Storage] module, click [Edit]. Select the files/folders that you wish to delete and tap [Delete].
How do I rename my files/folders using the app?
On the [Storage] module, click [Edit]. Select the file/folder that you wish to rename and tap [Rename]. Click [OK] after changing the file/folder name.
How do I copy files/folders?
On the [Storage] module, click [Edit]. Select the file/folder that you wish to copy and tap [Copy]. Tap [Choose a folder to copy to] and navigate to the destination folder. Click [Choose] to copy the files/folders.
How do I send files/folder using the app?

On the [Storage] module, click [Edit]. Then:

  1. Select the file/folder that you wish to send and tap [Send File].
  2. Enter the email address of your recipient, the subject and the message.
  3. Choose the “Available For” option to determine how long the dropped link will remain available for the user to download.
  4. Check the “Notify Me” option if you want to be notified when the recipient picks up your file/folder.
  5. Tap [OK].
How do I share files using the app?

You can do so by using two methods:

  • Sending your files to others by using the Send File function, or
  • Takes photo/video and upload to the Company Share folder directly.
What is "Contact"?

When you access Contact from the menu bar, you'll be asked to install e-Contact, an optional mobile app designed specifically for you to backup and restore phone contacts.

With e-Contact, you can store a copy of your phone contacts on the cloud and retrieve them easily in case of phone lost or accidental deletion of contacts.

You can save unlimited versions of contact backup files, as long as your storage space allows you so.

 e-Contact

What is e-Contact and why am I being asked to install it?

Contacts are moving out of the e-storage app and over to the e-Contact app, so now we'll be asking our e-storage users to install e-Contact and start backing up their contacts from there instead.

With e-Contact:

  1. You’ll never lose your contacts, even if you phone is lost, stolen or damaged
    • Backup your iPhone or Android phone contacts instantly over the air
    • Keep as many contact backup files as you wish, as long as you have enough disk space
    • Restore contacts easily anytime, anywhere
  2. Switching to a new phone is definitely not a problem
    • Transfer contacts from any iPhone to Android phone or vice versa
    • There is no additional settings required. Contact transfer can be done easily with just a few clicks

After you have installed e-Contact, you’ll still see your contact backup files on your e-storage Private folder via the e-storage mobile app or the web browser.

How to get the app?

We’ll be prompting you to install e-Contact when you access to the Contacts section of the e-storage app.

If you’d like to install e-Contact now, it’s available on both Google Play Store and Apple App Store.
To get the app:

How do I login?

If you own an e-storage account, just login with your existing e-storage login name, password and service. If you are a new user, you may sign up for a free trial account.

How to backup my phone contacts?

To backup your phone contacts:

  1. From the menu bar of the e-Contact app, go to the "My Contacts" page.
  2. Click the [I want to backup my contact] button.
  3. Select the contacts that you want to back up, or click the [SELECT ALL] button to select all contacts.
  4. Then, tap [BACKUP NOW].

How to view my contact backup files?

To view your contact backup files, please go to the "Contact Files" page.

How many versions of contact files can I keep?

You can store as many versions of contact files as your e-storage Private disk space allows you so.

How to restore contacts?

To restore contacts, first go to Contact Files. Then, follow these steps:

  1. Tap the [I want to restore from contact file] button.
  2. Then, select the backup file that you wish to use for restore and click [RESTORE NOW].
  3. On the prompt message, select [OK].

Can I transfer contacts to another phone?

Yes. Just backup the contacts from your phone and restore them on another phone.

Note that the current version of e-Contact will remove all existing phone contacts before restoring them.

Can I move contacts from Android to iPhone or vice versa?

To transfer contacts from Android to iPhone, backup contacts on Android phone using e-Contact Android app and restore them on iPhone using e-Contact iOS app.

Likewise, to transfer contacts from iPhone to Android, backup contacts on iPhone using e-Contact iOS app and restore them on Android using e-Contact Android app.